Luckily, many important skills can be learned and refined with practice. You may also call us at 1-800-884-5282 to make changes to your Auto-Delivery. Also, a coarser ground coffee is preferred for this method to prevent over extraction. If you place an order for a product that was incorrectly priced, we will cancel your order and credit you for any charges. As part of this challenge we promise to be 100% responsibly sourced by 2021. Enter APO as the Town/City and then select appropriate Armed Forces designation from the drop-down menu (AA=Armed Forces America, AE=Armed Forces Europe, AP=Armed Forces Pacific). We currently accept Visa, MasterCard, Discover, American Express, PayPal and Apple Pay for online payment. Bringing people together, inspiring change and making a difference in people's lives – it's all part of being a good neighbour. Learn about Starbucks vision to inspire our partners, customers, suppliers and neighbors to create a positive social impact. Type in the name or any part of the name of the product you are trying to find, and click the magnifying glass to search. This makes it difficult to say exactly how many cups a bag will brew. Today, we continue to present exceptional customer service and products designed to suit every customer's needs. Community service answers the question, “How can I be a good neighbor & create a place of belonging in my neighborhood?” We aim to engage our local communities through our partners (employees), dream big about what we can accomplish and celebrate local events and projects. Coffee shops agree that staff training is the most important thing to create quality coffee, but how you train is important too. If you are a new visitor, you will be asked to create a new account. Coffee Beans Blends Brewing; Menu Drinks Food Nutrition; ... Our Coffee Brings People Together. This results in a heavier-bodied coffee with rich flavor. 800-884-5282 • customerservice@communitycoffee.com • … It is designed to increase the level of customer satisfaction – that is, the feeling that a product or service has met the customer’s needs and expectation. Stop by our AUTO-DELIVERY page to sign-up today and receive 20% off plus free shipping on $45 or more. Community Coffee Company is not liable for pricing errors. Community Stores. If you need assistance outside of these hours, please send an email or call and leave a voicemail. Enter the recipient First and Last Name as normal, then in the Address Line 1 enter the UNIT, CMR or PSC and number as well as the BOX number. Have fun, dream big and connect with friends. Despite this, U.S. companies lose $62 billion a year due to poor customer service. Select the link to the product page you would like and then click on the "Add to Cart" button. © Community Coffee Company. Because they know they can count on genuine service, an inviting atmosphere and a superb cup of expertly roasted and richly brewed coffee every time. To ship to a military address, be sure you select a Military Match product to ensure that we double your order at no additional cost. Everything we do has to be as good as our coffee. Our 32-ounce bottle makes a total combined 160 ounces, or twenty (20) 8-ounce servings of cold brew coffee. If you can’t find what you’re looking for on our website check out our FAQ’s for the quickest answer. As a repeat visitor, simply enter your e-mail address and password. If you would like to remove all items in your cart, select the “Remove all items from cart” link. Get a quote for your restaurant, convenience store, office or hotel today! Got it! If you are not yet logged in on the site, you will be prompted to do so. To learn more and to turn off cookies visit our Cookie Policy. Department: Customer Care & Direct Ship . Summary . CALL: 800-525-5583, Visit our Business Expresss online store to shop coffees, tea and more for your business, 3332 Partridge Lane, Building A, Baton Rouge, LA 70809. From fast, reliable ordering and delivery to professional service and equipment maintenance, Community Coffee Company provides a full-service coffee experience that will deliver a positive impact in your office every day. We recommend using 2 tablespoons of coffee to 6 ounces of water. © Click on the "Reorder" button on the right side to add the items to your shopping cart. Starbucks gets customer service, and they get it right! The average American spends 13 hours per year and 43 days per lifetime on hold for customer service. CALL: … We hope the frequently asked questions listed below will provide the information you are looking for. If any of our products fail to live up to your expectations, we will happily replace them or refund your money. Learn more about choosing the right brewing method for you. 800-884-5282 • customerservice@communitycoffee.com • 3332 Partridge Lane, Building A, Baton Rouge, LA 70809. Learn about our unique coffees and espresso drinks today. Our coffee contains 95mg to 150mg per 8 ounces of coffee beverage consumed, when brewing to our recommend ratio on the bag. For all APO/FPO addresses and military bases, please allow at least 30 business days for your order to arrive. Below is a list of different KPIs your business might consider using to measure customer service. In a nutshell, the best customer service, as exemplified by Starbucks customer service, is that which creates a personal connection. To change or remove an individual item in your cart, update the quantity box to the appropriate number or 0 to delete and then select the "Update" button. There is no obligation and you may cancel your order if you are not satisfied for any reason. Use the Product Search Box located on the top right corner of every page. Correct – SGT. Get a quote for your restaurant, convenience store, office or hotel today! Everything we do has to be as good as our coffee. A customer should adjust the amount of coffee to water based on taste preference. We are committed to delivering the highest quality products and superior service to our customers. Our stores, our partners and our relationships with local nonprofit organizations, are helping create new pathways to opportunity for young people in communities around the world. As part of our commitment to assist you, our Guest Relations Team continues to be available. Learn about our unique coffees and espresso drinks today. Please call our customer service representatives toll-free at 1-800-884-5282 if you have any questions or issues with our products. To make changes to your delivery frequency, coffee selection, quantity or shipping address, just go to MY ACCOUNT and log in using your current e-mail address and password. 3332 Partridge Lane, Building A, Baton Rouge, LA 70809. Bottled Iced Coffee. Expect More Than Coffee We are passionate purveyors of coffee and everything else that goes with a rewarding coffeehouse experience. Items that contain your search word in their name or description will appear in the results. 2018 Community Coffee Company. Please visit our AUTO-DELIVERY page for more details. Different ones will make more sense for different types of businesses. We also make our pure cold brew concentrate using an authentic cold brewing process. 800-884-5282 • customerservice@communitycoffee.com • 3332 Partridge Lane, Building A, Baton Rouge, LA 70809. A free inside look at company reviews and salaries posted anonymously by employees. Community® Cold Brew Coffee delivers a deliciously rich and bold taste with less acidity and a stronger flavor than brewed coffee. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the product. We use cookies in order to provide you with a better browsing experience. Community Coffee - Found 0 Employees, 10 Phone Numbers and 10 Emails. Starbucks uses the highest quality arabica coffee as the base for its espresso drinks. 78 Community Coffee reviews. Creating Quality Coffee. Thank you for visiting us online. When coffee is frozen, natural gases convert to liquid (condensation) and freeze. Creamers. If any of our products fail to live up to your expectations, we will happily replace them or refund your money. At Community Coffee, we are not Fair Trade certified but we are committed to fair labor practices. Please enjoy within 2 weeks of opening and refrigerate after opening. Mix one-part cold brew concentrate to four parts milk or water. Find the Order ID that you would like to repeat. Select the tab for the account information you would like to update. If you would like to speak with someone directly or if you need immediate assistance, feel free to call us or email your comments, questions or concerns to: EMAIL: customercare@communitycoffee.com Community Coffee Company was founded in 1919 in Baton Rouge by Henry Norman “ Cap ” Saurage. That alone should be enough to encourage you to improve your customer experience. Collaborating on projects that support social investments in coffee-, tea- and cocoa-producing communities. Learn more about choosing the right brewing method for you. • Flexible, competitive solutions tailored for your team’s preferences. Visit the CONTACT US section for additional options. Select the "Edit" button next to the Auto-Delivery profile information. As a founding member of World Coffee Research we support the mission to grow, protect, and enhance supplies of quality coffee while improving the livelihoods of the families who produce that coffee in communities throughout the world. Please call us at 1-800-884-5282 or e-mail us immediately and include your name, order number and telephone number. Customer Service | Starbucks Coffee Company When you use your registered Starbucks Card or Mobile app to purchase a beverage and then present that same Starbucks Card or Mobile app, you can get free refills of brewed coffee (hot, Iced Coffee or Cold Brew), and tea (hot, or iced) during the same store visit regardless of the original beverage at participating Starbucks stores. Check out “What is Quality Coffee” and “48 Factors of Surprise and Delight” for more ways to please customers and generate word of mouth marketing. Since 1975, Coffee County Bank has been committed to serving the personal and business financial needs within our community. To repeat an order, please log-in through MY ACCOUNT page. We are committed to delivering the highest quality products and superior service to our customers. Once the coffee is removed from the freezer those liquids melt increasing the overall moisture level of the coffee. If you would like to speak with someone directly or if you need immediate assistance, feel free to call us or email your comments, questions or concerns to: EMAIL: customercare@communitycoffee.com. If you follow our suggested recommendation and use 2 tablespoons of coffee to 6 ounces of water, a 12-ounce bag of coffee will yield approximately 32 cups of coffee and a 16-ounce bag of coffee will yield approximately 42 cups of coffee. Customer Service; Find a Store; Navigation. Starbucks uses the highest quality arabica coffee as the base for its espresso drinks. Grind and brew method will also impact flavor. If you would like to add or remove items in your cart for the Auto-Delivery regular shipment, select "Yes" or "No" under the Auto-Delivery column to activate or deactivate the product. Moisture accelerates staling and will negatively impact the taste profile of the coffee. We stand by our 100% satisfaction guarantee. There are plenty of different KPIs you can use to measure customer service and the success of your business’s customer service strategy. Should you have additional questions or comments, we would love to hear from you! In order to maximize the benefits of online shopping, creating a shopper registration is necessary. So if you want to improve your service, responsiveness is a good place to start. Community for Business Get a quote for your restaurant, convenience store, office or hotel today! Select United States as the country and enter the Zip/Postal Code. The metal screen filter within the press allows for an increased number of dissolved solids and therefore a bolder flavor. Yes, you can change the quantity, type of coffee, delivery address or frequency at any time. Job Description: Lead Customer Care Representative . Reports to: Customer Care Supervisor . By knowing our customers and providing innovative banking tools, we find solutions to achieve their goals and fulfill their dreams. Thank you for supporting our military! Community Grants; ... Community Involvement. Cold brew your own gourmet coffee concentrate at home by steeping 4 ounces of filter pack coffee in 4 cups of filtered water for 24 hours. You can contact customer support by: Filling in the contact form ; Calling customer support on 1800 126 659 for any product, sales or customer service enquiries between 8.30am and 5pm (AEST) Monday through to Friday; Use our service representative locator to locate a service agent near you All rights reserved. All rights reserved. We do not recommend freezing coffee. Once an order has been submitted successfully, you will see a confirmation screen with the order number. Please do not include city or country names in any portion of the shipping address. Alternatively, you can reach our Customer Services team by submitting a query through our contact form. John Smith, Unit 2340 Box 132, APO AE 09350, Incorrect – SGT. If the order has not already been processed for shipping, we will gladly make the change. Starbucks supports sustainable programs that meet these communities' specific needs. Simply add hot water to your freshly ground beans, let it steep, and press down gently on the plunger. If you're truly interested in providing the best customer service, let your customer talk and show him that you are listening by making the appropriate responses, such as summarizing what the customer has said and suggesting how to solve the problem. You can live chat with one of our friendly representatives any time Monday through Friday from 7:00 AM to 4:30 PM CST. Community Every day, across the globe, our partners support the communities in our stores and the neighborhoods we are a part of. Go to My Account and log in using your current e-mail address and password. The common theme from the tips above is that “one-time training” is not enough. By continuing to use this website you agree to our use of cookies. Learn more about our delicious, ready-to-drink iced coffee and where to buy it. Please reference our PRIVACY POLICY for details. Overall Satisfaction Starbucks, the goliath of coffee, has made a name for itself with its customer service. We've all endured the frustration of hotline waiting queues. Community. Once you are logged in, please proceed through the checkout steps and when done, click on the "Place Order" button. Our coffee is sourced from multiple regions including but not limited to Brazil, Colombia, Central and South America. In general, customer service skills rely heavily on problem-solving and communication.Customer service is often considered a “soft skill,” including traits like active listening and reading both verbal and nonverbal cues. Alex Stone describes it as a " timeless form of torture." Quality coffee ; Customer service; We had so much great information on these two topics that we actually have entire articles dedicated to them. This is the preparation material for an English conversation lesson about customer service. 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